Application Customization

Harnessing Off-the-Shelf Software To Create Customized Solutions

IIC’s application customization solutions are designed to enable our customers to leverage the value of commercial off-the-shelf (COTS) software while realizing the benefits of customization to their specific environment. COTS software is an appealing choice for many enterprises because it delivers broad functional capabilities on robust platforms that are easily extensible and scalable. This software also offers reasonable quality and reliability, usually backed by the resources of a large company. In many cases, particularly at the enterprise level, COTS software may be the only viable choice because a scratch-built custom solution would be cost prohibitive. However, in order to realize the maximum benefits of COTS software, significant configuration and customization may be required. IIC has established competencies in application customization for enterprise-level applications that enable our customers to realize significant benefits, including better access to data across the enterprise, increased organizational efficiency, and improved data-based decision making. IIC provides application customization for most major COTS software tools, including:
  • Microsoft Dynamics™ CRM: This software provides a fully integrated customer relationship management solution that supports sales, marketing, and service capabilities. CRM offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. IIC can customize CRM to create a seamless solution within your existing workflow
  • Microsoft Office SharePoint Server (MOSS): This software provides an integrated suite of server capabilities that enable comprehensive content management and enterprise search to facilitate information-sharing across boundaries for better business insight. MOSS supports all intranet, extranet, and Web applications across an enterprise within one integrated platform. This software also provides IT professionals and developers with the tools they need for server administration, application extensibility, and interoperability. IIC can provide MOSS design, integration, and deployment solutions to help your organization realize the benefits of better content management and collaboration.
  • Microsoft Dynamics AX: This software provides a comprehensive business management solution that enables companies to consolidate and standardize business practices across locations. IIC can provide AX solutions that will enable your organization to improve productivity, provide process visibility across the organization, and simplify business compliance.
  • IBM WebSphere: This software provides a robust platform for developing and deploying custom applications throughout the enterprise. IIC can design and implement custom WebSphere deployments and design, develop, and deploy WebSphere based applications to automate business processes, modernize legacy applications, and integrate applications throughout your organization.
  • Drupal/PHP: This software provides an Open Source solution that enables the rapid deployment of content management systems customized to your specific requirements.