Specialized Services Designed to Fulfill Industry-Specific Needs
IIC has invested considerable time and effort into understanding the specific BPO and call center services requirements of our customers in the Information Technology, Telecommunications, Financial/Accounting, and Healthcare industries. Based on our industry knowledge and experience, we have crafted a set of targeted solutions that enable our customers to outsource non-core activities to IIC so that they can maximize their efficiency by focusing on their core competencies. IIC offers industry-specific BPO/call center solutions for the following industries:
  • IT Products/Services
    • Technical Support/Help Desk
    • Sales Support
    • Marketing Campaigns
    • Order Management
    • Data Processing
  • Telecommunications
    • Customer Care
    • Billing
    • Appointment Scheduling/Ticket Management
    • Sales Support
    • Order Management
    • Data Processing
  • Financial/Accounting
    • Customer Support
    • Back Office Accounting/Data Processing
    • Account Servicing
  • Healthcare
    • Coding and Charge Entry
    • Claims Entry
    • Payment Posting
    • A/R Follow-up
    • Vertexing & Adjudication